Dr. Henry Chu
Dr. Robin Schroeder

La Cantera Dental : (210) 877-0000
Bandera Dental Care : (210) 684-8033
Onsite Surgical : (210) 681-3737

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FAQs

group of kids smiling on the grass

Frequently Asked Questions

How does the doctor keep up to date on all of the current techniques and materials?

Dr. Chu has completed hundreds of hours of continuing education, allowing him to incorporate all the latest techniques and procedures into his practice. He and his associates take relevant continuing education courses on a regular basis. You can rest assured that Dr. Chu and his staff are trained to the highest standards.

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At what age should my children first see the dentist?

The American Dental Association recommends that children first see the dentist at the age of 1 year. To start off, children usually accompany parents on one of their visits, simply to get acquainted with us. We let them see the office, ride up and down in the dental chair, and give them a prize so they go home with a happy memory. Once they become used to coming in and feel comfortable with us, they can be treated without fear.

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Do you accept my insurance plan?

We accept all insurance plans in which patients can choose their dentist (not HMO’s). If you are not sure, please feel free to call our office, and we will be happy to verify your insurance for you.

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What do I do if I have an emergency when the office is closed?

We provide an emergency telephone number that connects directly to the dentist, so help is always available.

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What payment options do you provide?

We accept cash, check, MasterCard, Visa, and Discover, plus we offer CareCredit® a special dental credit card patients can use.

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How can I safely whiten my teeth?

We offer a professional quality home bleaching system that can effectively whiten your teeth.

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What precautions do you take to ensure patient safety?

We adhere to the strictest standards of sterilization and infection control procedures. You’ll find our operating environment to be spotless and uncluttered. Because we administer intravenous (IV) sedation, we are specially trained in airway management and other emergency procedures, and are equipped with all the monitoring equipment you would find in a hospital operating room.

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My gums bleed after I brush. Is this something to be concerned about?

Yes, bleeding is usually an early sign of gum disease. Make an appointment as soon as possible to have your gums and teeth examined.

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I brush every day, but my breath just isn’t fresh. Is there anything I can do?

You may not be brushing effectively, or you may have another health problem that is unrelated to your teeth. If your breath continues to be a problem, we recommend you come into the office and have us check it out.

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What is the difference between IV sedation and general anesthesia?

I.V. sedation produces a lowered level of consciousness so that you may undergo dental treatment in a “twilight sleep.” You will be semi-conscious with the ability to respond but will have little or no memory of the procedure. This procedure can be performed in the dental office.

General anesthesia produces a state of unconsciousness wherein you are completely asleep during your treatment. It is performed in a surgical center or hospital by an anesthesiologist.

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Can anyone have IV sedation?

Yes, if their health allows. We make this sedation available to any medically fit patient who needs it to undergo a complex procedure, or even a simple procedure if he or she is very anxious. We’ve even used IV sedation for patients who have a strong gag reflex and need to have an impression taken. The dentist will discuss your options and help determine whether you are a candidate for IV sedation. If not, we also offer a full “comfort menu” that includes oral sedation and special numbing techniques.

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